Cancellation and Refund Policy

Geni POS, developed and operated by WeGeni IT Services and Consulting (OPC) Private Limited, is a SaaS-based POS software designed for Indian businesses. All subscription payments, add-on modules, and service charges related to Geni POS are non-cancellable and non-refundable once payment is processed.

All purchases—including POS modules, GST tools, multi-user access, integrations, and business plans—made through Geni POS are final.

• We do not accept cancellation requests after successful payment.
• Free trials (if offered) are time-limited and do not entitle users to cancellation or refund once a paid plan is activated.

WeGeni does not provide refunds under any circumstances, including but not limited to:

• Early termination of a POS subscription
• Partial or limited usage of software features
• Inactivity or non-utilization by the user

Technical issues arising from:

• Poor internet or unstable network conditions
• Use of outdated or unsupported devices or browsers
• Incompatible printers, thermal devices, or scanners
• Third-party failures such as payment gateway downtime (e.g., Razorpay)

We strongly advise that users assess their POS requirements and ensure system compatibility before subscribing to a Geni POS plan.

In the event you experience any of the following:

• Login or account access issues
• Errors in invoice generation or report export
• Payment gateway integration failures (e.g., Razorpay)
• Data sync or tax calculation issues

Please reach out to our support team. We are committed to resolving valid technical issues on a best-effort basis, though resolution timelines may vary depending on the complexity.

By making any payment or activating a subscription to Geni POS, you explicitly acknowledge and agree that:

• Cancellations are not permitted under any circumstances
• Refunds will not be issued, whether in full or partial
• All successful transactions are final and binding
• Disputes or chargebacks will not be entertained unless required by law