Cancellation and Refund Policy – Geni POS

Geni POS, developed and operated by WeGeni IT Services and Consulting (OPC) Private Limited, is a SaaS-based invoicing and GST billing platform designed for Indian businesses. All subscription payments, add-on modules, and service charges related to Geni POS are non-cancellable and non-refundable once payment is processed.

All purchases—including billing modules, GST tools, multi-user access, integrations, and business plans—made through Geni POS are final.

• ✗ We do not accept cancellation requests after successful payment.
• ✗ Free trials (if offered) are time-limited and do not entitle users to cancellation or refund once a paid plan is activated.

WeGeni does not provide refunds under any circumstances, including but not limited to:

• ✗ Early termination of a billing subscription
• ✗ Partial or limited usage of platform features
• ✗ Inactivity or non-utilization by the user

Technical issues arising from:

• • Poor internet or unstable network conditions
• • Use of outdated or unsupported devices or browsers
• • Incompatible printers, thermal devices, or scanners
• • Third-party failures such as payment gateway downtime (e.g., Razorpay)

We strongly advise that users assess their billing requirements and ensure system compatibility before subscribing to a Geni POS plan.

In the event you experience any of the following:

• • Login or account access issues
• • Errors in invoice generation or report export
• • Payment gateway integration failures (e.g., Razorpay)
• • Data sync or tax calculation issues

Please reach out to our support team. We are committed to resolving valid technical issues on a best-effort basis, though resolution timelines may vary depending on the complexity.

By making any payment or activating a subscription to Geni POS, you explicitly acknowledge and agree that:

• • Cancellations are not permitted under any circumstances
• • Refunds will not be issued, whether in full or partial
• • All successful transactions are final and binding
• • Disputes or chargebacks will not be entertained unless required by law

For any questions, concerns, or exceptional cases related to billing, please contact us before initiating a payment.