Service Delivery Policy

WEGENI IT SERVICES & CONSULTING (OPC) PRIVATE LIMITED provides a cloud-based Enterprise Resource Planning (ERP) software solution designed for B2B businesses.

The WeGeni platform includes (but is not limited to):

• ✓ Point of Sale (POS)
• ✓ Inventory and stock management
• ✓ Billing and invoicing
• ✓ Employee and staff management
• ✓ Business reports and analytics
• ✓ Other related business management features

Services are delivered through our website: https://pos.wegeni.com (collectively referred to as the “Platform”).

• • WeGeni is a Software-as-a-Service (SaaS) offering
• • All services are delivered digitally via the internet
• • No physical products, hardware, or documents are shipped
• • Access is granted through secure online login credentials

By subscribing, you acknowledge that service delivery is electronic and intangible in nature.

WeGeni offers the following subscription options:

• • Monthly subscription plans
• • Annual subscription plans
• • Customised or enterprise subscription plans (as agreed separately)

Each subscription provides a limited, non-exclusive, non-transferable right to use the Platform during the active subscription period.

• Subscription fees must be paid in advance
• Payments are processed through PhonePe Payment Gateway
• Service activation begins only after successful payment confirmation

Once activation or setup begins, service delivery is considered to have started.

Service delivery includes:

• • Creation of a user account
• • Allocation of login credentials
• • Access to subscribed ERP modules and features
• • Continued access during the subscription period

Service delivery is complete once the User can successfully log in and access the subscribed services.